Hallatec's Privacy Statement
("Privacy Policy")

Hallatec gathers information about you primarily in two ways: through your interactions with us and through the services and products we provide, as detailed below.

When you interact with Hallatec, whether online or offline, we may collect your information, including personal data. Here are some examples of how we gather this information:

• Visiting Hallatec’s website or office locations.
• Accessing or downloading resources such as whitepapers, guides, or product documentation from our website.
• Providing or updating your contact or account information through our platform.
• Registering for, attending, or participating in Hallatec-hosted or sponsored events, including webinars, conferences, contests, or workshops.
• Participating in Hallatec’s community initiatives or contributing to open-source projects related to Hallatec.
• Engaging with us via email, phone, text, online chat, or social media platforms.
• Sharing testimonials, reviews, or feedback about our products or services.
• Collaborating with Hallatec through joint marketing campaigns, reseller partnerships, or managed service provider programs.
• Providing information through industry groups, conference hosts, or event registrations.
• Engaging with Hallatec through third-party platforms, including social media or publicly available databases.

We refer to these engagements collectively as “Interactions” and explain below how we utilize the information collected through them to enhance our services and offerings.

At Hallatec, we, or third parties acting on our behalf, may gather information, including personal data, during your interactions with us. The personal data we collect may include:

• Your name or preferred alias
• Email address
• Physical address (including your country of residence)
• Employer details
• Participation in industry-related groups
• Job title or professional designation
• Payment information
• Phone number
• Username or user ID
• IP address
• MAC address or other device identifiers assigned automatically when accessing the internet (e.g., browser or device type)
• Images and associated metadata (e.g., captured during visits to our offices or at events)
• Content of communications and files you provide, upload, or create
• Videos (e.g., testimonials or feedback you share)

How We Collect Your Personal Data
We collect personal data in various ways, such as when you manually input your information into forms on our website or share it with us through other channels, including marketing lead providers. Occasionally, Hallatec offers Virtual Private Network (VPN) services for event attendees or office visitors. If you use a Hallatec-provided VPN, we may collect certain personal data, such as IP and MAC addresses, for the purpose of monitoring the VPN’s security and performance.

Automated Collection
We also collect IP addresses and related data automatically when you interact with our website or services. This is done using cookies, web beacons, and similar technologies. Your IP address may also allow us to infer your geographic location. For more information about our use of cookies and related technologies, refer to Hallatec’s Cookie Policy.

Payment Information
When you make purchases through our website, we work with third-party payment processors to handle credit card or other financial details. Hallatec does not store your credit card information but only retains payment confirmation data for transaction purposes.

Hallatec uses the information collected through your interactions to deliver services, fulfill legal and contractual obligations, and pursue legitimate business interests. Below is a summary of how we utilize your information, including personal data:

• Responding to Your Requests: We use your information, such as your name and email address, to fulfill your requests for resources like whitepapers, marketing materials, or other inquiries.
• Enhancing Your Website Experience: To improve and personalize your experience, we use cookies and similar technologies (with your consent where required) to analyze website usage, simplify navigation, and offer content tailored to your preferences. This may include processing your location information, which can be disabled through your device's settings.
• Providing Access to Hallatec Platforms: We collect your data to create user accounts and grant access to online communities, forums, or specific services. When participating in forums, we recommend avoiding sharing sensitive or proprietary information, as public contributions are not covered by the privacy protections outlined in this policy.
• Administrative Notifications: Hallatec may use your name and email address to inform you about updates to policies, terms, or changes to our website or services. These notices are essential and separate from marketing communications, which you can choose to opt out of.
• Account Management: To fulfill contractual obligations, we collect necessary data, such as contact details and payment information, to manage your Hallatec account and deliver services. Without this data, we may be unable to provide certain offerings.
• Marketing and Promotions: With your consent or as part of our legitimate business interests, we may send you updates about our services, special offers, educational resources, or upcoming events. Where required by law, we will seek your consent before contacting you and offer the option to opt out of such communications.
• Organizing Events and Promotions: Your data may be used to manage registrations for events, workshops, or prize promotions. This includes selecting winners, distributing prizes, or adding your name to attendee lists. If necessary, we may seek your consent to publicly announce winners, which can be withdrawn at any time.
• Customer Feedback and Advisory Boards: Hallatec may invite you to participate in surveys, studies, or advisory boards to provide feedback on current or future offerings. This data helps us improve our services and align with your expectations. Participation is voluntary and subject to our terms and privacy policy.
• Technical and Security Maintenance: We process information like IP addresses to diagnose technical issues, monitor for security risks, and protect our infrastructure, services, and website users. This ensures a safe and reliable environment.
• Legal Compliance: We may use your data to comply with applicable laws, regulations, and governmental requests or to protect our rights and those of others.
• Other Purposes: If your data is processed for purposes not listed here, we will provide details about such usage and seek your consent if required.

If you wish to stop receiving marketing emails from Hallatec in the future, you can submit your request through our online opt-out form. Alternatively, you can use the "unsubscribe" link provided in our marketing emails to opt out of future communications.

Hallatec collects information, including personal data, while delivering our services and solutions. This data may be provided by you directly or gathered during your use of our offerings. For instance, we may collect information when you (or someone from your organization):

• Place an order or register for a trial of our services
• Engage with Hallatec, either online or offline, such as when requesting support
• Access or utilize our services by logging in or interacting with our platforms

Hallatec gathers and processes various types of data when you utilize our services. This is done to meet contractual and legal requirements, support business operations, and address other legitimate interests. One key type of data collected is Usage Data, which includes information related to the use, configuration, deployment, access, and performance of our services. Below, we outline the types of usage data collected and the purposes for which it is utilized.

• Operating Environment and Configuration Data: Hallatec collects data related to your operating environment, configurations, user interactions, and sessions while using our services. This includes metadata about your network and system architecture, operating system versions, service configurations, installed applications, feature usage frequency, page loads and views, search types and volumes, errors, active and licensed users, data sources and formats (e.g., JSON, XML, CSV), web browser details, HTTP referrer pages, and application workflows.
• License and Account Entitlement Data: We gather information to identify account entitlements, such as license usage, capacity, and type, via assigned license IDs. This allows us to track and manage your account in our systems effectively.
• Combined Usage and Account Data: A combination of the data above is used to provide account-specific support, including insights into features used, deployment topology, performance metrics, and license identifiers. This information is user-specific to help us address individual issues and create a personalized experience.
• Mobile Device Data: If you access our services via a mobile application, we may collect data associated with your mobile device, such as a unique app identifier, device ID, or operating system details. Depending on the configuration of our services, location data may also be shared. You can manage or disable location sharing through your device’s settings.
• Additional Information: For detailed documentation about data collected through our services, refer to the specific documentation provided for each offering.

At Hallatec, we use the data collected through our services to meet contractual obligations, support legitimate business interests, and enhance the functionality and performance of our offerings. This data enables us to provide a secure and optimized user experience. Below are examples of how we leverage this information:

• Diagnose and resolve technical issues, offer support, and update our services.
• Provide recommendations to optimize configurations, security measures, and usage of our solutions.
• Gain insights into how users interact with and configure our offerings.
• Identify best practices and configurations that maximize performance.
• Benchmark key performance indicators (KPIs) to evaluate efficiency.
• Suggest feature enhancements and provide tailored recommendations.
• Conduct data analysis and audits to refine service delivery.
• Identify and address performance challenges, including the factors influencing them.
• Detect security vulnerabilities, inform you of potential risks, and offer resolutions.
• Develop new features and improve existing functionality based on user feedback and trends.
• Monitor the performance, health, and security of our solutions to maintain reliability.
• Validate accounts, automate license verification, and provide value-added enhancements.
• Expedite troubleshooting processes, issue notices for updates or patches, and deliver tips for improving security, configuration, and performance.
• Suggest additional offerings that may align with your needs and interests.
• Analyze usage patterns, such as data types, architecture, scale, and industry trends, to prioritize updates, fixes, and new features.
• Personalize the user experience by tailoring services, recommendations, and content to your specific requirements.
• Address other purposes disclosed to you in connection with our services or associated third-party platforms.

For certain paid on-premises solutions, you may have options to manage your level of data participation. For more details about the data collected and participation settings, refer to Hallatec’s documentation.

Hallatec collects information to fulfill its contractual obligations and improve user experience. This includes gathering contact details such as name, email address, physical address, and phone number to manage your account and register you in our systems. We also collect billing and payment information, along with data about your interactions with our offerings, like browser type, version, and operating system (OS). This information helps us provide account management, respond to support inquiries, and send notifications about software updates. Please note, we do not sell your data.

Hallatec's offerings can be extended through software applications, often referred to as "apps," "add-ons," "widgets," or "technical tools," available on platforms such as Hallatec's marketplace or other websites linked to our Privacy Policy. Collectively called "Apps," these tools leverage various web technologies and may collect and use your information. This Privacy Policy applies exclusively to Apps developed by or on behalf of Hallatec. It does not cover Apps created by third-party developers ("App Developers"), including those offered through external marketplaces (e.g., AWS Marketplace, Google Play Store, or GitHub) or those interoperable with our offerings. Apps developed by third parties are governed by their respective privacy policies.

While Hallatec requires App Developers to adhere to applicable privacy and data protection regulations, we cannot guarantee their compliance. Before using third-party Apps, we recommend reviewing their privacy policies and license agreements carefully.

Hallatec collects data related to the usage and performance of Apps integrated with our offerings, such as crash reports, app versions, session durations, and user engagement metrics (e.g., downloads, active users, and logins). This information may be shared with App Developers to enhance and improve the functionality of their Apps.

Subsidiaries: We may share information with our subsidiaries under this Privacy Policy to assist with marketing, selling, and supporting our cybersecurity solutions. Hallatec is responsible for managing jointly used personal data and maintains agreements that govern the use of this data across its affiliated companies.

Service Providers: We may share your information with service providers, such as those offering infrastructure, order fulfillment, professional services, or customer support. These providers are bound by written agreements requiring them to adhere to confidentiality, privacy, and security standards.

App Developers: Hallatec may share information about app usage and performance with developers to enhance their app functionality. With your consent, we may also share your information with app developers to support the performance of their apps. App developers will be identified at the time of app download or use, and their privacy terms will apply.

Partners and Sponsors: Your account and contact details may be shared with partners or event sponsors (disclosed at registration or event participation) under agreements with confidentiality, privacy, and security obligations. They may use your information to gauge interest in our offerings, conduct research, or send marketing communications, subject to their privacy policies. Additionally, we may share usage data with partners who manage services on your behalf.

Internet Activity Service Providers: As outlined in Hallatec's Cookie Policy, we may share information about your online activity, including browsing history, search history, and interactions with advertisements, if you allow or do not disable cookies and similar tracking technologies.

Online Forums: If you participate in Hallatec-hosted blogs, forums, or communication platforms, actions such as posting content, engaging in chats, or broadcasting information may make your details accessible to other participants. Some features are designed to show user activity, such as subscription status, to other forum users.

Compliance and Safety: We may disclose your information to comply with applicable laws, respond to government or regulatory requests, enforce our terms of service, or protect the rights and safety of Hallatec, its users, or others. For details on data shared with law enforcement, please refer to Hallatec's Data Request Guidelines.

Corporate Transactions: In the event of a corporate or financial transaction—such as a reorganization, merger, sale, joint venture, or acquisition—Hallatec may share information. This also includes cases of bankruptcy or similar proceedings involving Hallatec’s business, assets, or stock.

Aggregated Information for Users: We may share aggregated information, which does not include personal data, with other users to provide insights like best practices, benchmarking data, or key performance indicators (KPIs). For select offerings, we may share security-related artifacts, such as IP addresses, with other subscribers, but only when required by the service and as stated in the relevant terms.

Hallatec is committed to protecting your privacy and ensuring any shared information is handled with the highest standards of confidentiality and security.

Hallatec respects Global Privacy Control (GPC) signals that you activate on your browser. If GPC is not enabled on your browser or device, and depending on your location, we will either request your consent or provide options to customize your cookie preferences. Should you wish to modify your previously selected cookie settings, please refer to the Hallatec Cookie Policy for guidance.

At Hallatec, we prioritize the security of your personal data and implement robust technical and organizational measures to safeguard it from loss, theft, unauthorized access, disclosure, alteration, misuse, or destruction. While we strive to ensure the highest level of protection, it is important to note that no method of data transmission, software, or storage system can guarantee complete security.

If you suspect that your personal data may be at risk (e.g., if you believe your account's security has been compromised), please notify us immediately through the contact information provided in the "Contact Hallatec" section.

In the event of a security breach affecting our systems, Hallatec will promptly notify you or relevant parties in accordance with applicable laws and any agreements in place. We may also communicate with you electronically about privacy and security matters related to the information collected during your interactions with us or through your use of our cybersecurity solutions.

Your trust and data security are of utmost importance to us.

Retention Period: Hallatec retains your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable laws. Information stored within Hallatec's cloud environments remains portable and accessible to you at the conclusion of your agreement with us.

We retain your contract information for the duration of your agreement and for any additional period required or allowed by applicable laws. Additionally, we maintain a record of your data-related requests, including requests to opt out of marketing communications, to ensure we can honor them in the future.

Use of Services by Minors: Hallatec's services, website, and other platforms are not intended for individuals under the age of 16 or those who have not reached the age of majority in their respective jurisdictions. We kindly ask that such individuals, or anyone acting on their behalf, refrain from sharing their information with us.

Depending on your location, you may have certain rights under data protection laws. These rights may include accessing, correcting, deleting, or transferring your personal data, as well as objecting to or restricting Hallatec's use of your data for specific purposes.

If you wish to exercise any of these rights, please submit a detailed request through our data request form, specifying the nature of your request and the personal data in question. We will respond to your request as promptly as possible, in accordance with applicable laws.

To process your request, we will verify your identity and may require your cooperation in completing our identity verification process. Your understanding and assistance are appreciated.

Hallatec may modify this Privacy Policy from time to time. Updates will be posted on this page, and we will inform you of any significant changes directly.